Refund & Return Policy

Last Updated: September 27, 2023

Thank you for choosing Suberstoreprime for your shopping needs. We strive to provide you with the best possible products and service. If, however, you are not entirely satisfied with your purchase, we are here to help. Please take a moment to review our Return and Refund Policy.

Interpretation and Definitions

Interpretation

The capitalized terms used in this Return and Refund Policy have specific meanings defined under certain conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company,” “We,” “Us,” or “Our” refers to Suberstoreprime.
  • “Goods” are the items available for purchase on our Service.
  • “Orders” are your requests to purchase Goods from Us.
  • “Service” denotes our website, accessible at suberstoreprime.com.
  • “Website” refers to Suberstoreprime’s website.
  • “You” refers to individuals accessing or using the Service, or any legal entity on whose behalf such individuals are using the Service.

Your Order Cancellation Rights

You have the right to cancel your Order within 9 hours of placing it, without providing a specific reason.

The deadline for canceling an Order is 9 hours from the date of Order placement.

To exercise your right of cancellation, kindly inform Us of your decision by:

We will reimburse you no later than 3 days from the date We receive your payment. The refund will be issued using the same payment method you used for the Order, and you will not incur any fees for this reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

  • You received a defective or damaged item.
  • The item delivered does not match the agreed specifications (e.g., wrong size, color, etc.).
  • The item delivered materially differs from the description provided in the listing of the item.

Please note that we reserve the right to refuse returns for any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

We will provide you with a return label via email, free of charge. You will not be responsible for the shipping process.

Conditions for Refund

Please be aware that we cannot accept returns or issue refunds if there was no fault with the product or if you missed the order cancellation window. However, if you wish to keep the item, we are happy to process a partial refund if you agree to this arrangement. The refund process typically takes 1-3 days, although it may take longer depending on your credit card or bank. For further assistance, please contact your financial institution, as we have no control over this aspect of the process.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be mailed to you.

If the Goods were not marked as a gift when purchased, or if the gift giver had the Order shipped to themselves to present to you later, we will issue the refund to the gift giver.

Contact Us

Should you have any questions or require clarification regarding our Returns and Refunds Policy, please do not hesitate to contact us through the following channels:

Thank you for choosing Suberstoreprime. Your satisfaction is our priority, and we are here to assist you with any concerns you may have.